Your ICT systems need upgrading or new technology needs to be installed.
Bridge Partners can help
Bridge Partners is an Information and Communications Technology (ICT) support services business operating in and around Cambridge and in central London.
Although Bridge Partners’ clients come from all industries and cover a range of sizes, they generally share certain characteristics. They are highly dependent on PC technology; they are small to medium-sized (between 10 and 100 people); their communications are time critical, they are based in multiple locations or have a mobile workforce.
Bridge Partners offers a full range of ICT support services, from board-level strategic input to day-to-day ICT support and management including acting as the client's ICT department.
Day-to-day ICT support and management
· Trouble-shooting: tracing and rectifying a problem, small or large, before it spreads and corrupts the entire ICT infrastructure.
· Software installation or upgrades: practical, independent advice on hardware and software, including optimising and customising programmes to make the most of an ICT budget.
· Security: safeguarding data, back-up procedures and anti-hacking measures.
· Viral protection: ensuring anti-virus protection devices are constantly up to date and appropriate for a client’s needs.
· Disaster recovery: identifying disaster recovery procedures which can be quickly implemented, enabling the safety of data and business continuity.
· Internet: identifying the best provider for a client’s needs, reducing access times and improving communication.
· Remote access: achieving seamless access to information and contacts whilst on the move, including wireless function.
· Multi-site operations: linking offices, ensuring communication, transfer of information and business continuity across multiple locations, resulting in reduced costs and increased efficiency.
· Operational reviews: highlighting ways to enhance efficiency and maximise the potential of existing software.
· ICT policies and procedures: the development of practical aspects as well as standard operating procedures
· Websites: advice on design, development, interactive options, shopfronts, management and hosting.
· Wireless: implementation of WiFi and network security to protect against intruders and unauthorised use of internet connections.
· Office moves: ensuring a seamless transition from an ICT perspective.
· VoIP: installation of business Voice over Internet Protocol telephony and telecommunications systems.
· Email: provision of reliable in-house or hosted email based on Microsoft Exchange technology.
Help Desk
Bridge Partners operates a Help Desk which is available to assist with ad hoc technical questions and is staffed Monday to Friday during business hours. Requests can be tracked and prioritised through the website.
Bridge Partners’ approach
Bridge Partners’ staff speak in plain English, not technical jargon. We operate independently, entirely on our clients’ behalf. We identify with a client’s needs by taking the time to understand, not just a client’s brief, but also its underlying objectives, providing both technical and practical solutions. We know the products and services that are currently available and source the best fit for our clients; install and maintain it, provide user support and staff training, and identify if, and when, updates are needed to provide the best possible service.
Since Bridge Partners will be involved in the outcome of its recommendations, it is in its interest to ensure that the solutions are the right ones. This is achieved through careful planning, detailed requirements analysis and the use of standard components and software. Establishing secure remote access from Bridge Partners’ facility means that clients’ systems can be accessed, updated or fixed without inconvenience or disruption.
90% of Bridge Partners’ new business is derived through recommendations made by its current client base.