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Total Outsourcing at Wallace & Partners The problem Wallace & Partners is a full service law firm with around thirty staff based in central London. Computers and ICT are vitally important to their daily work for document production, e-mail and data storage, with reliability and security top priorities. Historically they had employed a full-time IT manager, but this presented management problems including absence cover, plus the challenge of trying to keep up with ICT best practice.The Bridge Partners solution Bridge Partners provided Wallace & Partners with a dedicated team of ICT staff to cover the needs of the whole firm. The team is on site for around half the working year, with instant remote access on demand for the remainder. The team handles all aspects of ICT strategy and infrastructure, including:• Server management • PC management • Advice on new ICT investments, such as telephone systems • Security and anti-virus software • User training • Suggestions for productivity improvements Once Bridge Partners had carried out a complete audit, made recommendations and executed the new strategy, the firm had fully automated server management and the ICT function now more or less runs itself with very little intervention, freeing partners and staff up to focus on client services. The outcome Wallace & Partners are very happy with the new arrangements. “We are absolutely delighted to have a team of professionals handling our IT, rather than trying to do it ourselves” said Managing Partner Rex Newman. “It means we not only have advice and practical help on hand whenever we want it, it also means we can concentrate on our own clients’ needs without unnecessary distractions. As Bridge Partners spend a lot of time working with other businesses, we can also benefit from their broad knowledge of ICT best practice and new technologies.” |
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